With the management of more than 80,000 airport parking spaces around the world, we are able to guide and support our customers through the rollout of bespoke services for more efficient mobility hubs without any interruptions for the traveler.
In North America, Indigo supports airport managers with their analysis of passenger flows by collecting traffic data and modelling it using digital solutions. Experience and knowledge of this makes it possible to maximise the fill rate and the income generated by the parking, and to offer a better customer experience.
These analytics make it possible to adapt the presence of our workforce depending on flight plans and to ensure continuous service in the event of late arrival or exceptional demand.
As a mobility facilitator, Indigo integrates parking into the customer journey in a simple and intelligent way. Travellers can organise their trip using our website or the smartphone application by booking a parking space in advance. In addition, Indigo pays particular attention to the design and implementation of clear signage and offers a smartphone application which guides pedestrians using a 3D map so that they can easily find their car.
To assist customers 24/7, we have a remote customer service centre. A remote operator can analyze the situation and trigger the correct actions from the local or national office for optimum service.
To better satisfy our customers, Indigo offers online sales solutions with cross-booking offers, as well as additional services such as shuttles and valet parking, car wash services, customer service ambassadors, luggage trolley management and more.